We really hope you love your new items of clothing, but we also understand that sometimes things just don't fit! So if you do need to return an item to us here is our returns policy:
Refunds minus postage will be issued for anything returned to us within 21 days of the item being posted to you. Please email us email@example.com to obtain a returns number prior to returning your item. All items must be returned in the original condition with the original swing tag still attached.
Please note any items that are requested to be made different to the standard sizes - ie shorter straps, longer body length etc cannot be returned as these have been made to your own specifications and are classed as a personalised item.
Any items returned after 21 days, without a returns number and/or without the original swing tag still attached will not be accepted.
Any orders that are cancelled before the order has been fulfilled will be subject to a 5% administration fee, meaning the refund you receive will be 5% less than the total amount you paid. This is to cover the charges that are made to me for processing payments and refunds. As a small business I can not afford to pay charges twice for cancelled orders.
As a small business we are unable to refund any postage costs and we recommend returning items to us using recorded delivery - we cannot guarantee we will receive your item.